Privacy Policy

Last updated: 02/12/2025

Portawater UK Ltd is committed to protecting your personal data and respecting your privacy.
This policy outlines how we collect, use, store, and protect your information when you visit our website or communicate with us.

1. Who We Are

Portawater UK Ltd
12–16 Drapers Road,
South Woodham Ferrers,
Essex, CM3 5UH
Company No: 08758804
Email: sales@portawateruk.com
Tel: 01245 324216

2. What Information We Collect

We may collect and process the following types of personal data:

  • Name and contact details (email, phone number, address)

  • Company name and job role (if applicable)

  • Enquiry or message content

  • Site visit or service-related information

  • Website usage data (via cookies or analytics tools)

We do not collect any special category data (e.g. health, ethnicity, or biometric data) unless required for site-specific health and safety reasons, in which case it is handled with extra care and justification.

3. How We Use Your Information

We only use your information when it is necessary to:

  • Respond to your enquiries

  • Provide quotes or carry out contracted services

  • Send essential service-related communication

  • Meet legal or regulatory obligations

  • Improve our website and customer service (anonymously)

We do not send unsolicited marketing emails unless you have explicitly opted in.

4. Sharing Your Data

We never sell your data.
We may share your information with trusted third parties only when necessary, including:

  • Subcontractors or engineers carrying out work on our behalf

  • Our website or IT support providers

  • Regulatory bodies (e.g. HSE, if legally required)

All third parties are required to protect your data and only use it as instructed.

5. How We Store and Protect Your Data

Your data is stored securely on protected systems, and access is restricted to authorised personnel only. We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law (e.g. financial or health & safety records).

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where applicable)

  • Object to or restrict processing of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: sales@portawateruk.com

7. Cookies & Website Analytics

Our website may use cookies or analytics tools (e.g. Google Analytics) to improve user experience. You can choose to accept or decline cookies through your browser settings. No personally identifiable information is collected without your consent.

8. Changes to This Policy

We may update this policy from time to time. Please check back regularly for updates. The latest version will always be available on our website.